What are the main functions of Evidence Wipe?
What does Evidence Wipe do?
What are the minimum system requirements?
Is your online order form secure?
Do I have to pay for the future upgrades?
Do you provide free technical support to your product?
I have both a desktop computer and a laptop, do I need purchase two licenses for your product?
Do you provide volume discount or educational license?
How to order Evidence Wipe? Will I receive a CD ROM with the software on it?
I don't have the credit card, where else can I buy it?
How long will my registration code take to arrive after I place the order?
Lost Registration Info Policy?
What browsers supports?
What is index.dat?
Why the index.dat files still exist after I erase them?
Why do the some browser history's remain after erasing?
Can Evidence Wipe clean my files automatically when I start my computer?
How can I install Evidence Wipe?
How can I uninstall Evidence Wipe?

What are the main functions of Evidence Wipe?

Protects your privacy on your system and the Internet!
Improves your Internet surfing speeds!
Improves the speed of your computer system!
Recovers and maximizes valuable hard drive space!
Boost your system performance! <Top>

What does Evidence Wipe do?

With only one click, Evidence Wipe allows you to delete search history's, delete history search, delete Internet history, delete address bar search history, delete Internet cache history, delete cookies history, delete visited/typed URLs history, delete autocomplete history, delete index.dat files of your browser, and Window's search history, open/save history, run history, swap file, temp folder, recent documents, etc. Our Internet Eraser supports popular browsers such as Internet Explorer, Firefox, AOL, Netscape, Opera and MSN Explorer. Unlike some other privacy protection tools which only delete the files and thus can be easily recovered by some data recovery tool, Evidence Wipe supports FAT/FAT32/NTFS file systems, implements the US Department of Defense DOD 5220.22-M and NSA clearing and sanitizing standard, which gives you confidence that once deleted with Evidence Wipe, your file data is gone forever and can not be recovered. <Top>

What are the minimum system requirements?

Please make sure to always install the latest updates for Internet Explorer and Windows from http://windowsupdate.microsoft.com <Top>

Is your online order form secure?

Yes, it is 100% secure. <Top>

Do I have to pay for the upgrades?

No! All future upgrades are always free to fully registered Evidence Wipe users! You may install multiple copies of the program as long as only the specified number of copies is in use at one time. I.E. On a Single-User license, you may install at work, at home and on laptop as long as only a Single copy of the software is in use at one time. <Top>

Do you provide free technical support to your product?

Yes, we provide free technical support to our users and we try to respond to all technical support email in 24 hours. Please note registered user's emails always get priority. <Top>

I have both a desktop computer and a laptop, do I need purchase two licenses for your product?

No! On a Single-User license, you may install at work, at home and on laptop as long as only a Single copy of the software is in use at one time. <Top>

Do you provide volume discount license?

Yes, please contact support@evidencewipe.com for details. <Top>

How to order Evidence Wipe? Will I receive a CD ROM with the software on it?

Please visit http://www.evidencewipe.com/download.php to order Evidence Wipe. When you order Evidence Wipe you will receive an email with instructions on where to access your download of the Evidence Wipe software. At the present time we only deliver Evidence Wipe by instant download through our secure members area. <Top>

I don't have a credit card, how else can I pay?

Please visit http://www.evidencewipe.com/download.php for instructions for payment via telephone billing. <Top>

How long will my registration code take to arrive after I place the order?

Once your order is accepted, your registration code will be sent to the email address you registered with instantly! (Please allow up to 5 minutes for email delivery.) Please note that a delay could mean that the e-mail address given in your order form is invalid (due to misspelling, etc.). <Top>

Lost Registration Info Policy?

If you are a registered user, and for whatever reason, you do not receive an email with a registration code within a reasonable amount of time (24 hours for credit card payments or two weeks for other payments), please send an e-mail to support@evidencewipe.com. Once we receive the request, we'll try to re-send your code as soon as possible! (Please include your Order# and as much order information as possible, as it will be easier to locate your order in our customer database.) <Top>

What browsers are supported?

The Browsers including Internet Explorer 5.x/6.x, Mozilla, Firefox, Netscape 6.x/7.x, AOL 6.x/7.x/8.x/9.x, Opera 6.x/7.x and MSN Explorer. <Top>

What is index.dat?

This file used for folders: Temporary Internet Files, History, Cookies and more... It locked by system and can not be deleted. It contain information about files which cached. It do not contain files, but list of locations for them. <Top>

Why the index.dat files still exist after I erase them?

The index.dat files are always LOCKED during a Windows session and can not be deleted. Evidence Wipe erases these files during a reboot before they become locked. After Windows has restarted, new files are automatically created with the same name but they contain no data. <Top>

Why the some browser history still there after erasing?

It is strongly recommended that you shutdown all the programs that you want to erase, because some tracks can not be erased when these programs are running. For MSN, AOL and Netscape/Mozilla/Firefox, even you close all the windows of them, maybe their icons still on the system tray (lower right of the screen). Please check the system tray (lower right of your screen) to see if there is an icon of them, if you can find, you need to right click on it and close it before cleaning. <Top>

Can Evidence Wipe clean my files automatically when I start my computer?

Simply configure the General options on the Setting Tab in Evidence Wipe. In addition, please make sure the Load Evidence Wipe at Windows Startup checkbox is checked. Please also note that in order for clearing to take place when you shutdown your computer, you must leave Evidence Wipe running when you shutdown. This will not harm Evidence Wipe or your computer. <Top>

How can I install Evidence Wipe?

If you download the Evidence Wipe self-extracting setup file from our members area, just double click the setup file in Windows explorer and the setup will start. If you download the Evidence Wipe zip package, please extract all files from the package into a temporary directory using your archiver, such as WinZip or WinRAR. Run the installation program, follow the instructions that appear on the screen. <Top>

How can I uninstall Evidence Wipe?

There are two ways to uninstall Evidence Wipe:
1. Make sure Evidence Wipe is Closed, Right Click on the System Tray Icon (next to your clock) and click exit.
2. Click Start ->Programs-> Evidence Wipe->Uninstall
3. Click Start ->Settings->Control Panel -> Add/Remove Programs-> Evidence Wipe <Top>